Maybe we are a little unusual, but we were very excited to receive a visit from the CQC inspectors in September. I know that their visit will usually fill even the most confident manager with trepidation, but we have been waiting for our inspection for a while and we really couldn’t wait to show off our home.

CQC inspections were delayed during the lockdowns, and this has been difficult for those of us waiting for our first inspection. We know that we have a good home, our team are marvellous, and our residents and their families are happy, it’s just nice to see this in writing.

Our CQC report was finally published on 10^th November, below is their summary.

You can read the full report here:

https://www.cqc.org.uk/location/1-8577606291/reports

“People’s experience of using this service and what we found

People spoke highly of the care and support they received. Two areas were positively mentioned by people. This was the lifestyle support team who developed and enabled people to lead meaningful lives and have social interactions through a wide variety of events, exercise classes and activities. The second was the quality of food that people enjoyed. One person said, “The food is very, very good. I enjoy all my meals and everything they offer.”

People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice.

People were supported by caring, respectful and competent staff who made them feel safe.

Management of the service was competent and involved in everyday events within Marham House. The new service had opened at the beginning of the national lockdown during a global pandemic. Despite this they had set up effective systems and services for people that were reflective and willing to respond to change and learn from feedback. The culture was positive and open. Staff spoken with were valued and well supported and enjoyed their jobs.”

We are very proud of this report, it is well deserved, out team are so dedicated and go above and beyond in everything that they do. Well done Marham House.