The CQC are the Care Quality Commission, they are the independent regulator of all health and social care services in England. In the same way that OFSTED inspects educational organisations, the CQC inspects hospitals and care homes and awards them a rating based on five CQC standards, safe, effective, caring, responsive and well led.
We have been keenly awaiting our inspection for a while. We couldn’t wait to show off our home. We are part of a company that puts care first, that aims for the highest level of service. We are proud of what we do.
Our resident feedback is humbling, we are privileged to work in their home, and we are bowled over by their kind comments. Our residents put their trust in us, and we cherish it.
When CQC finally visited we greeted them with excitement, keen to show them around, to show off a bit. They were charming and friendly and seemed genuinely impressed with everything that we are achieving on behalf of our residents.
We were delighted when we received our report, we were rated GOOD in every category.
We plan to celebrate in Timken Grange style, with a good old knees up.